Want to return an item? No problem at all!
* You can return any item and request a refund within 28 days of receiving your original order.
* If you want to replace an item with the same item of a different color or size or with another item, you will need to place a new order. We can’t send a replacement item that you didn’t like or that you didn’t like, but we will make a refund.
* We will refund the cost of the item you purchased. This also applies to goods purchased on sale. The item must be returned in the exact condition in which you received it. Please also note that when you return any item from its value is deducted the entire discount in full, used when ordering, if without the returned item the total cost of the order does not meet the conditions of the discount.
* We will be able to issue a refund only when we receive your parcel at our warehouse in Moscow. Depending on where the return is sent, it may take up to 21 business days (excluding weekends and holidays) for the return to be processed and forwarded.
* For hygienic reasons, we cannot accept returns of bed linen, socks if the item is not in its original packaging or if the tags are removed. If you wish to return such item, please do not remove the original packaging.
* All returned items must be sent to us in their original condition, with all labels and in their original packaging (e.g. socks must be returned in the same box they came to you).
* In the unlikely event that the item is returned in improper condition or after the 28 days we set aside for a refund, we reserve the right not to refund. If you wish to receive this item back, we may ask you to pay the shipping fee.
* All goods will be inspected on return.
* Responsibility for the safety of goods lies with you until they are returned to the warehouse. Please ensure the goods are properly Packed to prevent damage during shipment.
* We are not responsible for any goods and other items that have been returned to us by mistake. If you want us to return them to you, we can ask you to cover the shipping cost.
* It may take up to 24 hours to process the goods from one returned parcel.
* Click here to download the form and return label.
* If you use your mail service, make sure it insures for the value of the items you are returning or that you receive proof of shipping. In this case, you will have to pay the shipping cost yourself.
* How to return an order from other countries, you can read more here (1)
* Return address: 10, kV 14, 3 Samotechny lane, Moscow, 127473.
If you would like to return the money for your item, but for some reason can not send it back to us, then the refund for it will be carried out at our discretion.
Did you order in the store from our partners? If Yes, you should ask for a return address and directions directly to the seller.
PROFIT PROTECTION AND ANTI-FRAUD MEASURES
We are looking after our customers protecting their personal information and stopping fraudulent transactions.
We use an automatic anti-fraud system that reviews every order from around the world.
As an online business, we are very conscious of the security around our site and take protecting our customers’ data extremely seriously. We have put in place technical and physical security controls to prevent unauthorised access to customer data.
We guarantee to use:
- access restrictions.
- encryption of certain customer data. alert systems.